Understanding QuickBooks Error 15106 and How to Fix It

QuickBooks is a trusted accounting software used by businesses worldwide to handle finances efficiently. While it's packed with features, like any software, it can run into issues from time to time. One common issue that many users face is QuickBooks Error 15106. This error typically occurs when users attempt to update their QuickBooks application. In this article, we'll dive into what QuickBooks Error 15106 is, what causes it, and provide you with a step-by-step guide on how to fix it.

What Exactly Is QuickBooks Error 15106?

QuickBooks Error 15106 appears during the process of updating or installing the software, indicating that there is a problem with the update process. The error is usually related to Windows Installer, a program responsible for managing the installation and uninstallation of software on your computer. If this installer becomes damaged or corrupted, it can lead to various errors, including the one that disrupts QuickBooks updates.

When this error occurs, you’ll likely see a message stating that QuickBooks cannot open the update program, or it may directly mention that the update process is corrupted or unable to continue. In either case, it’s essential to address this issue quickly to ensure that your QuickBooks software is up-to-date and functioning correctly.

Common Causes of QuickBooks Error 15106

There are a variety of reasons why QuickBooks may show the 15106 error when updating or installing updates. Understanding these causes can help you identify the root of the problem and fix it efficiently:

1. Incomplete Installation of QuickBooks
   During the installation of QuickBooks, some additional components may not get installed properly, leading to issues when the software tries to update.

2. Interference from Antivirus Programs
   Certain antivirus programs, such as Webroot, can block QuickBooks updates. The antivirus may mistakenly identify QuickBooks files as a security threat and prevent the update from proceeding.

3. Problems with Third-Party Anti-Malware Software
   If you’re using anti-malware software in addition to your antivirus program, it may also interfere with QuickBooks updates and cause errors like 15106.

4. User Account Control (UAC) Settings
   Your computer’s User Account Control settings might prevent QuickBooks from updating. If your user account doesn't have administrative rights, it can cause the error to appear.

5. Microsoft Management Permission Issues
   If there are permission conflicts with Microsoft management settings, QuickBooks may fail to update, triggering the 15106 error.

6. Performance Issues
   In some cases, the computer may freeze, run slowly, or have an unresponsive mouse after encountering this error. This can further complicate the updating process.

Easy Fixes to Resolve QuickBooks Error 15106

Here are a few simple steps you can take to resolve QuickBooks Error 15106 on your own:

1. Disable User Account Control (UAC)

The first thing you should try is to disable the User Account Control feature, which can sometimes prevent QuickBooks from updating. To do this:

• Press the Windows key + R to open the Run dialog.

• Type “Control Panel” and press Enter.

• Click on "User Accounts" and select "Change User Account Control settings."

• If UAC is turned on, disable it. If it's already disabled, enable it and restart your computer.

• Once your computer restarts, check if the error still appears when updating QuickBooks.

2. Install QuickBooks in Selective Startup Mode

Another method is to install QuickBooks in Selective Startup Mode. Before you start:

• Back up your QuickBooks data and ensure you have your login credentials handy.

• To switch to Selective Startup Mode, press the Windows key + R and type msconfig.

• Select "Selective Startup" and uncheck the "Load startup items" option.

• Install QuickBooks and once it’s installed, switch back to normal startup mode.

• Restart your system and check if the error is resolved.

3. Uninstall and Reinstall Webroot

4. If you have Webroot antivirus installed on your system, it may be blocking QuickBooks updates. Try uninstalling Webroot temporarily:

• Open the Control Panel and select "Programs and Features."

• Find Webroot in the list, click on it, and select "Uninstall."

• Follow the on-screen instructions to complete the uninstallation.

• Once Webroot is removed, restart your computer and try installing the QuickBooks update again.

5. Rename the QuickBooks Installation Folder

Sometimes, renaming the QuickBooks installation folder can help resolve the error:

• Open Task Manager by pressing Ctrl + Shift + Esc.

• Locate the QuickBooks installation folder and rename it.

• After renaming, restart your computer and check if the update works.

6. Contact QuickBooks Technical Support

If none of the above solutions work, it’s time to reach out to QuickBooks customer support for further assistance. QuickBooks technicians are trained to resolve issues like Error 15106 quickly and efficiently.

Fixing QuickBooks Error 15106

QuickBooks Error 15106 can be a frustrating issue, but it’s not something you have to deal with alone. By following the steps outlined above, you should be able to resolve the error and get your QuickBooks software back on track. Whether it’s adjusting settings, updating your antivirus program, or contacting QuickBooks support, there are multiple ways to fix this issue and ensure your software is working optimally.

If you continue to face problems with QuickBooks updates, it’s always a good idea to reach out to professional QuickBooks service providers who can help troubleshoot and resolve the issue quickly.